By purchasing and ordering with Carderizer.com, you agree and are bound by the following terms and conditions:

All business card orders will be paid in full in advance. Orders made through the Carderizer.com website will be processed by Authorize.net or PayPal. 


Refund & Cancellation Policy / Satisfaction Guarantee

Every request must be made to Carderizer in WRITING within 2 business days of receiving the product (verifiable with the UPS / Fedex / USPS tracking system). After these 2 business days, the customer fully accepts the product and any refunds or reprints are not valid.

A 25% fee will be charged for all orders that are canceled during the production (printing) time. Refunds and cancellations can not be made during transit / shipping / delivery periods.

*Starting from 3/1/2010, the cancellation fee for orders canceled during the production / shipping time, will be 75%. The client will not receive the product and only receive 25% of the original purchase price.

Refunds and reprints on received orders are based on a case by case basis. The process is usually quite simple and fast. Please contact customer support for details.

Quality Guarantee:

We pride ourselves in making truly premium business cards and stand by them all the way. Which is why we offer a quality guarantee policy on all business card products. Nothing complicated, just an easy to understand policy:

• If there is a quality problem on your order, we will refund the order or reprint them at no additional cost.

As with any policy, there are conditions that must be met – but we try to keep it as simple as possible:

1. A refund or reprint request must be made no later than 2 business days after receiving the order(s).
2. The original order must be returned back to us (after step 1) before any refunds or reprints can be processed.
3. Return shipping will be paid by the customer.
4. Submissions of wrong files or errors in text / graphics / numbers in the artwork are not valid. 

Problems and Issues That Are Not Quality Control Related:

1. Carderizer's printing turnaround times are never guaranteed. Printing times that exceed 25 business days from start of production are valid, however.
2. Slightly off center or misalignment of design and trimming. This is an unavoidable but rare occurence of printing..
3. Color differences and variations from proofs. Color differences differ greatly from computer monitors and actual prints. Carderizer uses the CMYK printing method which can also vary in color from print to print even with the same artwork files - this is an industry standard and expected to occur.
4. Orders treated with Spot UV, Foil Stamping and Embossing may have a slight shift of actual placement of up to 1/8 of an inch in respect to the underlying design. Although rare, this is an unavoidable occurrence.

Turnaround Times

Orders placed after 1 pm EST on any business day will begin production the following business day - assuming the artwork files / proofs have been accepted and approved. Orders placed on Saturdays, Sundays or Holidays will be processed on the next available business day. Shipping time is NOT part of turnaround times and should be adjusted accordingly.

Turnaround times begin when the actual business cards begin print production; not when the order is made or when your files have been sent. Turnaround times are different from product to product and are subject to change with out notice. Individual turnaround times are available on each product page. Additional time may be added to orders if options are applied. Carderizer does not guarantee turnaround times.


Delays & Missed Deadlines

Carderizer is not responsible for delays caused by machine or facility malfunction, fire, water, strikes, theft, vandalism, war, riot, civil disorder, accidents, action of government or civil authority, acts of God and other causes beyond our control. We also assume no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed.


Customer Responsibilities

Customers are 100% responsible for the accuracy of your design artwork files and should proof each job carefully. Once design files are received, Carderizer assumes no responsibility of the accuracy of those files. However we always review each and every file one at a time for optimization before sending to print. But any issue or problem with the final result will be the customer's responsibility resulting from said files. Digital proofs are only sent if; We had to make physical changes to the files or a customer requests one.


Color Variations from the Proof

Because of differences in equipment, paper, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is expected. When variations of his kind occur, it will be considered acceptable performance.

Carderizer prints every business card in keeping with "pleasing color" standards for the printing industry. Carderizer makes no guarantee that the color you see on your computer monitor or your color printer will approximate your finished piece printed via the CMYK process. Wide variation in color spaces, technologies and calibrations of different monitors and printers may preclude an exact match.

This guarantee does not apply to errors in customer-supplied digital files, including, but not limited to, poor or low resolution photographs, improper color model, missing fonts, defective file formats, incorrect copy or corrections that were not noted on your proof approval form. While we do strive to assure "pleasing color" standards, we cannot guarantee the printed piece will exactly match the colors on your screen or printer.

If the customer places an order and opts out of the "Digital Proof" feature, Carderizer is not responsibile for any difference or design changes from your artwork to the final print product. There is no way for us to confirm with the customer of the validity of the files / artwork to be printed. Digital proofs are free.

If you feel your final, printed job does not meet your specifications and that the error is due to a defection workmanship or materials, you must notify Carderizer within 10 business days of receipt.

Indemnity

Customers agree to indemnify and hold Carderizer, its subsidiaries, affiliates, officers, agents, co-branders, vendors, partners, employees or assigns harmless from any claim or demand, including reasonable attorney's fees, made by a third party due to or arising out of content submitted, posted or transmitted through Carderizer, customer violation of the terms and conditions detailed here, or customer violation of the rights of a third party.

Last Updated: 09/15/2011, amendments will be marked with an asterix (*) then the change date.